Website Shiftu Technology Pvt Ltd
Experience configuring Salesforce modules like Sales Cloud, Communities, Visual Flow & Process Builder, validation rules, security administration and reports.
- Background in administrative tasks within Salesforce including creating users, profiles, roles, record types, page layouts, workflows, approvals, reports and email services.
- Experience working with agile methodologies.
- Strong leadership, organization and project management skills, and the ability to speak in front of groups of customers and/ or employees.
- Have a passion for solving organization’s challenges with software.
- Have a natural curiosity and desire to learn new business processes and technologies.
- Able to effectively communicate with both technical and non-technical audiences.
- Salesforce Administrator Certification a must.
- Salesforce Platform App Builder, Sales Cloud Consultant and Salesforce Field Service Lightning Consultant Certification a plus.
- Provide production support for medium and highly complex applications.
- Provide salesforce support including incident management user management security management.
- Salesforce configurations workflows assignment rules etc.
- Providing Pre Implementation analysis and guidance for new applications going into production.
- Must have very good analytical and problem solving skills and resolve issues quickly.
- Tracks and responds to inquiries problems and requests for information Identifies problem causes and provides resolution or escalation
- Open to work in a 24X7 shift model on rotation basis along with offshore teams Excellent English communication skills and manage the customer end user communication